Learn about the challenges faced by other contact center and CX leaders, how they are addressing them, and how they envision a future where AI will play an ever-expanding role.
Read the Report
Attend to hear from analysts, thought leaders, and product experts, and share best practices with other professionals and conversation analytics users. Listen to stories across multiple tracks for program owners and analysts, product users, and for seasoned professionals and newcomers alike
We also heard from the CallMiner Executive team who travelled in from the U.S to provide updates on our advancements in AI, company strategy and direction, our ever-growing ecosystem of collaboration partners and our Eureka Platform and Product roadmap. Due to their outstanding participation our LISTEN London attendees gained focused insight on optimising their customer’s experience through the applied use of speech analytics, had the chance to network and absorb best practices from like-minded peers, and ultimately had fun