CAB - Topics of Interests

Discussion created by yelianaliman on May 16, 2014
Latest reply on May 20, 2014 by charlesfelsberg

The 2014 CallMiner Customer and User Conference (LISTEN 2014 ) and we would like to hear from you as to which topics you are interested in learning more about.


Some of the topics of interests which have been mentioned are:

  1. What to look for when hiring analysts, how to properly staff and train your analytics department.
  2. How does CallMiner define the different roles (i.e. Executive/Program Manager, Analyst, Supervisor).
  3. What is API? How/why do I use API?
  4. What is Eureka Live? What does it take to make it work?
  5. Advanced Score Builder discussion.
  6. Advanced Search discussion (i.e. Tuning/Discovery, How do I find poorly written searches/categories?).
  7. Breakout sessions by industry vertical, meet other Eureka users in the same industry to share Speech Analytics experience and stories.
  8. Using Metadata to get the most out of Speech Analytics.
  9. Effectively Managing Speech Analytics in your Organization
  10. Evaluation sessions: Bring your Categories and Scores to have it reviewed and assessed by CallMiner to better their performance).

Please rank the top 3 topics which interest you and/or suggest additional topics in the Comments section or email them to your CRD/CRM.


We look forward to hear from all of you!


The CallMiner Team