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Avoiding Agent Burnout

Question asked by robkassel Employee on Dec 15, 2016
Latest reply on Dec 22, 2016 by pulkitjain

A recent NPR Planet Money podcast episode (Episode 740: Burnout : Planet Money : NPR)) discusses burnout and the way one call center manager has tried to address it. Have a listen and then chime in: is your company ready to build a "Zen Den"?