Hi Folks - CallMiner is a frequent contributor to Call Centre Helper's "Forward Features" column (www.callcentrehelper.com) . They have asked for input on a couple topics, and I"ll post each one as separate discussions. Would love your input and ideas based on your experience in the contact center (vs. mine in the software industry ).
They are doing a feature on Mistakes to Avoid with Cloud Contact Center Technology.
Cloud technology has transformed the industry by effectively removing the need for an on-site contact center system. However, many contact centers are still not utilizing the technology to its full potential. In this article, we will reveal the worst mistakes you can make when deploying and using cloud contact center technology.
What are your thoughts?