Hi Folks - CallMiner is a frequent contributor to Call Centre Helper's "Forward Features" column (www.callcentrehelper.com) . They have asked for input on a couple topics, and I"ll post each one as separate discussions. Would love your input and ideas based on your experience in the contact center (vs. mine in the software industry ).
They are doing a feature on How to Secure More Budget for Your Contact Center.
In 2016, we uncovered that 80% of contact center managers believed that budget was becoming a major concern, in preventing them from running their dream contact center. So, what can they do to secure more money for their contact center?
Thanks in advance