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Collection Agency Standards

Question asked by rmahre@ncaks.com on Jul 24, 2017
Latest reply on Aug 9, 2017 by rmahre@ncaks.com

I am trying to find out what other companies in our area are doing around things like hold times and rings. For instance how many times should an agent let a phone ring and if an agent calls a consumer and is placed on hold, what are some of the standards other companies are using.

 

Thanks,


Rich Mahre

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