Fellow speech analytic gurus in the collections world --
It's been a great run, but I'm transitioning from my current employer, CCS USA, where I took Speech Analytics from its inception to full integration.
I'm going to continue to work in the field, as a speech-to-text manager for a major online retailer using Callminer.
CCS will be looking for someone to manage its speech analytics efforts now. This was the second company for which I implemented speech analytics, and I used my past experience to get it right from the beginning. If you're looking for a new opportunity -- you'll find plenty of metadata in place, and much of the hard work in choosing the right calls to analyze has already been done by yours truly :-).
CCS is the largest privately owned collections company in the US and is celebrating its 61st year in business. It is also a 2017 recipient of the "Best Call Center to Work for" award by InsideARM. I enjoyed my time there and if you're in the market for a new speech analytics opportunity I strongly encourage you to check out the posting I made in the careers section.
To all the contacts in the industry I've known over the years -- thanks for all your support and guidance. I will see you at Listen 2018!