AnsweredAssumed Answered

Is there a way to extract the duration into a call a phrase/word is used?

Question asked by brendan.mccann@ontario.ca on Apr 11, 2019
Latest reply on Apr 17, 2019 by pulkitjain

I would like to measure at what point in a call a specific phrase or word(s) is being used to analyse the effectiveness of a process change.  i.e on average at 37second mark agent says "How many I help you"

Outcomes