john.sterbens@henryschein.com

Which approach do users find more effective for managing the CallMiner speech analytice program, centrialized or de-centralized?

Discussion created by john.sterbens@henryschein.com on Jun 24, 2019
Latest reply on Jul 1, 2019 by john.sterbens@henryschein.com

I work for a fortune 200 company and we are training our super-users on the system. We have many user groups in sales and customer service  and are trying to figure out what might be the best approach for setting up and managing the program to gain the greatest benefit and value, should it be run as a centralized system or de-centralized system? 

 

Thanks for your insight and thoughts?

Best,

Johnnie S.

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