Bridging the Gap Between Manual and Automated QA

Video created by scottkendrick Employee on Nov 19, 2015

    Access the slides here:  http://callminer.com/learning-center/video-library/bridging-the-gap-between-manual-and-automated-qa/

     

    In this webinar hear a first person narrative on how Michelle Correal, Senior Manager, Operations Process at Sokolove Law LLC was tasked with and succeeded in taking her organization from a call center with a manual QA structure to an automated QA environment. The webinar will review the process Michelle and her team went through to migrate both the operation and the culture of Sokolove Law from “the old world” to the new.