Beyond Surveys: Capturing the Real Customer Experience with Speech Analytics

Video created by andrewmishalove on Nov 30, 2015

    beyondsurveys.png?a=1449159279215Access the slides here:…


    Martha Brooke from Interaction Metrics will share her thoughts on how to best use automated analytics to improve customer market image, NPS, and CSAT/CX results. If your organization relies on direct or outsourced surveys, or if you already use analytics for call center compliance, performance, or efficiency purposes, you don’t want to miss this presentation!