Improving Sales Effectiveness and Customer Service with Speech Analytics

Video created by andrewmishalove on Nov 30, 2015

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    After finding success using speech analytics to improve sales effectiveness, DEFENDER now uses insights from speech analytics to optimize multiple essential functions of agents in their contact center, from customer service to compliance. Molly Sollie, Manager of Quality Assurance at DEFENDER, will highlight wins from shortly after the original deployment as well as the steps DEFENDER has taken to evolve their speech analytics program over the past year.