Why Agents Quit and Strategies to Increase Employee Retention

Video created by andrewmishalove on Nov 30, 2015

    Access the slides here:  http://callminer.com/learning-center/video-library/agents-quit-strategies-increase-employee-retention/

     

    In this webinar, Craig Reines, former Chief Customer Officer at Vodafone Australia and former Head of Customer Experience at Clearwire Corporation, will discuss his experiences working in call centers around the globe and why he believes today’s quality assurance methodologies are a major contributing factor to agent turnover.