How to Improve the Agent Recruitment and Onboarding Process

Video created by andrewmishalove on Nov 30, 2015

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    Tenure breeds success in the call center – the longer an agent stays with your company, the better service they will provide and the better experience your customers will have. The challenge many call centers face is how to improve their recruitment, training, and onboarding processes to reduce agent attrition rates within the first 90 days of employment.