Best Practices in Building a Customer-Centric Organization

Video created by andrewmishalove on Nov 30, 2015

    Access the slides here:


    Many organizations still struggle to put the pieces in place to transform their operations, both inside and outside the contact center, as part of a commitment to make customer satisfaction and loyalty a top priority at all levels of the business. Learn how Pershing is utilizing tools such as speech analytics to build an award winning customer service program.