Customer Engagement Analytics: Finding Your Opportunity

Video created by andrewmishalove on Sep 27, 2016

    5.jpg?a=1475004494370By deploying customer engagement analytics beyond the contact center, your company can see major improvements to everything from marketing to production to supply chain operations and beyond. But how do you overcome silos and convince other departments to implement these solutions?

     

    The key here is starting small. Don't try to get all departments involved at once. Choose one and identify just one benefit that can really make a difference. Demonstrating value is the best way to gain buy-in in from other departments.

     

    To learn more about customer engagement analytics potential benefits, and how to get started deploying these solutions at your company, be sure to check out our new white paper. Thanks for watching!