The Importance of Real-Time Analytics

Video created by andrewmishalove on Oct 17, 2016

    Screen%2BShot%2B2016-10-11%2Bat%2B2.jpg?a=1476752227832Customer engagement professionals understand the importance of call interaction analytics. But if you already have effective post-call analytics, do you really need real-time analytics as well?

     

    The answer is a resounding "Yes!" Erik Strand, V.P. of Innovation at CallMiner, explains in this video. Erik highlights how adding real-time analytics in many use cases can deliver tremendous value for agent performance, customer experience and beyond.

     

    Watch the video to learn more about why more and more contact centers are adding real-time analytics to their interaction analytics strategies.