Building Trust Between Managers and Agents

Video created by andrewmishalove on Oct 20, 2016

    laroche.jpg?a=1476999674750When you consider the factors that make interaction analytics such a powerful force for customer engagement improvement, what comes to mind?

     

    Odds are, trust-building between managers and agents isn't near the top of the list. But as Brian LaRoche, Product Marketing Manager for CallMiner, explains in this video, trust is an incredibly valuable element to these initiatives. With customer engagement analytics, managers can gain a much better - and fairer - assessment of agent performance, and that can serve as the foundation for more cohesive, effective customer service teams.

     

    Check out the video to learn more about how and why trust-building is a critical, underappreciated advantage of interaction analytics programs.