Contact centers face much greater challenges than yesterday’s call centers. They now have to reach out to customers across multiple channels. What does this mean for the future of contact center analytics?
In this video, Jeff Gallino, founder and CTO of CallMiner, delivers an insider’s look at the future of the contact center - and what that means for engagement analytics. How can contact centers move forward? By breaking down information silos and optimizing the path the customer takes to work toward a resolution.
Check out the video to learn how your company can optimize engagement through omnichannel analytics and by simplifying the customer’s journey.