Has anyone taken transcripts from Speech Analytis and tried to perform Text Analytics on them? We have a group within out company that is interested in trying to do Text Analytics on the transcripts from CallMiner, but not sure how valuable it would be since transcripts are not completely accurate. They have done Text Analytics on survey data…(Show moreShow less)
Tamara Cash, This is the daily work of our AI Research team here are CM. We hear this a lot, mainly for two reasons, this data is really cool for a Data Science team in any company. This data is just full of insights. Secondly the text based algorithms are very easy to get and use. What I can tell you is 80-85% of the time will be spent…
I work for a fortune 200 company and we are training our super-users on the system. We have many user groups in sales and customer service and are trying to figure out what might be the best approach for setting up and managing the program to gain the greatest benefit and value, should it be run as a centralized system or de-centralized system? …(Show moreShow less)
Sometimes in life you get handed an amazing opportunity. Our recent trip to meet with the MSO industry group C5 was such a time. I was fortunate to join Todd Barber and Ryan Carrigan in Anchorage Alaska for a whirlwind trip. We spent two days with our gracious and wonderful C5 friends discussing the future and the MSO industry, and on Friday we…(Show moreShow less)
Wow!!! Those are such beautiful pictures! Such scenery! I am amazed at the bear photos as well --- how close you were without bothering them. I would love to visit sometime. Thanks for sharing, Christine
Howdy EO Team, My company is working towards overall FCR increase and creating a work culture that is incentivized for helping resolve customer issues and providing best in class Customer Service. We are starting to utilize AI/Machine Learning through Big Data for our projects for analysis but that level of insight will provide us with…(Show moreShow less)
Hi there, I have copied my last couple replies in these threads. I would be happy to talk on the phone as well to understand more of what you are trying to do so I can bring my expertise to support your efforts. I agree with your CES analysis, in fact 80% of its measure are from FCR associated components. …
Take advantage of Advance Pricing - $699 for individuals, $200 discount. After 3 years at the Opal Sands in Clearwater Beach FL, this year, CallMiner's 11th annual conference moves 2 degrees South and 2 degrees East to the beautiful blue waters and shores of the Atlantic Ocean. This year's event will be hosted at the iconic Margaritaville…(Show moreShow less)
Hey Call Miner Community- How do your organizations support your compliance departments? Other than the usual reporting none compliant behavior back to them. Other than building scorecards for different regulatory adherence. Does anyone do anything differently? How do you support complaint management? Your feedback is greatly appreciated.
Hi, Has anyone created a category that captures calls when customers request to be taking off auto draft (ACH)? The goal is to see the main reason the customers are requesting to be taking off auto draft. Thank you!
Hi Margaret - for Bluegreen - Library - Behavior Category - Payment Language - then pull up as search you can grab some phrases around ACH. Then once completed you can resave as an ACH category. Language around routing# will be key because it's a very unique language compared to the entire population of calls. Shoot me an email if you run into…
UPDATE: New York Date and Venue Selected REGISTER HERE: https://callminer.com/listen-cx-analytics-summit-2019/ Coming to a city near you! - well... specifically Los Angeles (April 24), Chicago (May 7), Dallas (May 22), and New York (May 9). CallMiner is hosting single day summits to get customers and prospects together to network, discuss bestPreviewHide preview
UPDATE: New York Date and Venue Selected REGISTER HERE: https://callminer.com/listen-cx-analytics-summit-2019/ Coming to a city near you! - well... specifically Los Angeles (April 24), Chicago (May 7), Dallas (May 22), and New York (May 9). CallMiner is hosting single day summits to get customers and prospects together to network, discuss best…(Show moreShow less)
CallMiner.com/swag Hi All, I'm excited to announce that we have launched a Swag Shop to allow you to order custom CallMiner and Eureka Swag. The shop has been in beta for several months with staff - and based on the logo'd shirts, hats, and other items I'm seeing around the office - the shop is a hit! Rolling out CallMiner and looking to…(Show moreShow less)