Eureka Xchange Drives Extensibility to the Eureka Platform and Accelerates Speed to Intelligence
Waltham, MA – November 3, 2016 -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, today announces the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform, as a public preview. From Eureka Xchange users can extend CallMiner Eureka with expertly crafted “categories,” search queries for automatically tagging customer interaction events relevant to their operations. These categories can be used immediately or modified to suit customer needs for rapid business insight. Eureka Xchange can be accessed from CallMiner’s online community, EngagementOptimization.com, which has become a thriving resource for Eureka users.