Webinar: 5 Secrets of Success When Migrating to Real-Time Interaction Analytics

Created by scottkendrick Employee on Jan 13, 2016

Thursday, January 21, 2016 at http://pages.callminer.com/Webinar2016-01_5-Secrets-of-Success-When-Migrating-to-Real-Time-Interaction-Analytics.html

Starts at 1:00 PM · Ends at 2:00 PM, EDT (America/New_York)

  • scottkendrick

Real-time interaction analytics can provide contact centers with significant performance improvement, faster new agent ramp-up, and enhanced compliancy. Learn the secrets of a successful migration from experts with first-hand experience. CallMiner’s January webinar will feature Charles Felsberg and Chris Malmfelt of AMCOL Systems who will detail AMCOL’s real-time interaction analytics journey from pre-design to deployment, to deriving performance value and all of the steps in between.

In addition to the “5 Secrets of Success” webinar attendees will learn:

  • The drivers for deploying a real time analytics solutions
  • The steps to defining your real time monitoring objectives
  • The design and initial project planning for implementing a real-time solution
  • How to successfully roll out a real-time analytics solution to your agents
  • How to achieve ROI through an investment in real-time analytics.