SCORE Customer Experience Virtual Conference Agenda

Created by robertstanley Employee on Nov 28, 2016

Monday, December 5, 2016 at Virtual Conference

Starts at 8:00 AM · Ends on Dec 11, 2016 at 5:00 PM, EDT (America/New_York)

  • robertstanley

Service professionals with a focus on improving their customer experience management CX strategies will not want to miss this year's SCORE Virtual Conference.

Register today for SCORE Virtual Conference 2016 to hear how you can leverage innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, customer retention, and customer loyalty.

Hear from best-in-class industry leaders from companies including Pitney Bowes, Progress Software, CA Technologies, Wolters Kluwer, Cox Automotive, NETSCOUT and Nutanix who will speak on these topics that will both strengthen your current CEM strategies and inspire new ideas for your organization.


Brian LaRoche, Product Marketing Manager, CallMiner; CX Technologies that Drive Customer Loyalty

Diane Magers, Office of the Customer, AT&T: Customer Loyalty is Essential Measurement for Financial Success

Rick Randall, CEO, OMNIlife Science: View from the Top - Building Customers for Life

Live BCfL webcast events featuring:

Colin Taylor, CEO, The Taylor Reach Group, Inc.: Using an Omni-Channel Strategy to Drive Customer Loyalty

Lance Simon, Executive Vice President, iCohere: CX Training, Communities & Virtual Events to Drive Customer Loyalty

Greg Coleman, VP, Strategic Programs, Service Strategies Corp.: How Service Performance Assessments Drive Improved CX

Bill Moore, VP, Employee Engagement, CRMI and Dennis Gershowitz, VP, Service Strategies Practice, Anthony & Alexander Group, LLC: Journey Mapping the Customer on Boarding to Improve the Process Requires Engaged Employees to Drive Long-term Success




Register now and be among the first 100 to pay the early-bird price of $149 INCLUDING a $10 discount voucher for our popular SCORE polo shirt via Lands' End Business Outfitters. Hurry as this is a first-come, first-served offer!

The regular registration price will be $249.

Registration groups of 5 or more from the same company are at a special rate of $99 per person. Please contact Gabriella Freda at to receive your special group rate discount code.


Virtual Conference