Tuesday, June 26, 2018 at Summit Executive Centre
Starts at 8:00 AM · Ends on Jun 27, 2018 at 5:00 PM, EDT (America/New_York)
MainTrax and Lawson Concepts are excited to present this workshop for anyone who owns, plans, deploys or delivers results. It will empower you to construct a blueprint and set a course to make your organization “win big” with speech analytics.
DON'T LET SUCCESS PASS YOU BY!
No matter where you are on the speech analytics spectrum, you can
benefit from a carefully crafted blueprint that keeps you moving ahead.
Create high-value speech projects that generate critical business
intelligence — all based on successful best practice.
WHO SHOULD ATTEND?
- Those with speech analytics who want to better leverage its use and return on investment.
- Those with speech analytics who aren’t satisfied with the results and want to be more successful.
- Those without speech analytics who are satisfied but want to learn more.
WHAT YOU'LL LEARN:
- WHY you need a blueprint
- HOW to develop a strategy
- Considerations for SUCCESS
- HOW to develop achievable KPIs
- Governance BEST practices
- HOW to prepare for category and phrase development
- And so much more...
JOIN our industry expert speakers in a workshop that will leave you with the ability to take control of your speech analytics program!
Visit our website to learn more and register today!
- Scott Bakken
CEO at MainTraxAbout MainTrax MainTrax is a leading provider of speech analytics managed services to end users and industry partners. Free of allegiance to any one solution or supplier, MainTrax has earned a reputation as an independent, unbiased resource for consulting expertise across a variety of products and providers.
- Chris Lawson
President at Lawson ConceptsChris Lawson, founder and president of Lawson Concepts, puts his more than 25 years of Fortune 500 IT contact center experience to work helping organizations harness information to reduce customer effort. His firm specializes in aiding companies with speech analytics blueprinting and high-performance knowledge management, thus enabling contact centers to better leverage their technology investment with solutions that redefine both the agent and the customer’s experience. Chris has served as both president and director of various customer technology/solution advisory councils for speech analytics vendors and is a regular speaker on the agent versus the customer experience, speech analytics, and service excellence. He’s also a frequent contributor to a variety of customer service and technology solution blogs.
Summit Executive Centre
205 N Michigan Avenue, 10th Floor Chicago United States