charlesfelsberg

Collection Complaints Drop for Second Consecutive Month | PaymentsSource

Discussion created by charlesfelsberg Expert on May 20, 2016

Collection Complaints Drop for Second Consecutive Month

PaymentsSource

Complaints against collection agencies have dropped nearly 20% in two years and debt collectors in 2015 earned a higher complaint resolution rate than the all-industry rate, according to the Council of Better Business Bureaus.

Congratulation and pat on the back to my fellow collection agency. We're doing great work. And with customer interaction analytic engagement and CallMiner, we'll continue the positive trends.

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