Feedback is a Gift: Driving Agent Performance with Direct, Automated Feedback

Video created by andrewmishalove on Nov 30, 2015

    Access the slides here:…


    Watch this session to learn how progressive organizations are delivering analytics driven automated feedback directly to agents to enable more effective call handling, motivate through competition, and deliver a better customer experience.  Learn about best practices and hear how TradeGlobal, a leading global end-to-end commerce provider serving fashion, beauty, and lifestyle brands, has overhauled their quality program to implement the shift towards automated and direct agent feedback.