How to Accelerate Performance, Motivate and Retain Quality Agents with Automated Analytics

Video created by scottkendrick Employee on Dec 21, 2015

    Although there is no “magic bullet” for solving the challenges of call center agent churn, automated interactions analytics and smart staffing and coaching go a long way to address the most pressing problems. Learn how forward thinking contact centers are using interaction analytics technology in new and exciting ways along with innovative personnel programs to motivate and retain better, more productive agents.

    This webinar will feature Adam McCord, Quality Analytics Manager, Club Services of BlueGreen Vacations and Brian LaRoche, Product Manager at CallMiner.

    Participants will learn how automated interaction analytics and smart programs can:

    • Elevate initial and post-hire competency capabilities
    • Identify tenured agents at risk
    • Create effective mentoring programs
    • Accurately track mentoring/coaching results.